FAQ

a. Shipping address & Custom tax.

Address with “PO. Box” or APO (Military Base) are not accepted, pls leave your detailed addres including the street name and apt Num.

Custom tax is decided by different country’s policy,and the customs will spot check the packages,which is not under our control. But we usually write the hair sample and lower value to help our clients avoid the custom tax. You also can leave us a message about the value you want to declare while placing order,Thanks so much for your cooperation.

b.Does the hair have the smell

The hair only dealed with the disinfection and nutrition treatment after collected from donors to keep the hair clean and nutritious, normally there will be a smell of shampoo and oil. But after u washed the hair,then the smell will be gone.

c. Why are my hair extensions getting shedding?

Will it Shedding? : After the factory workers sew the hair pieces into a bundle, there might be some

short pieces that are not attached to the weft, so when you first comb it or wash it, it will go out. That’s

not shedding, comb them out and it will be fine. Besides the wefts are double drawn machine weft to prevent the shedding, if you have to cut the weft to adjust

the hair volume to install, pls make sure to seal the edges of the wefts so it won’t shed. And never wash or comb the hair with too much strength, it is virgin hair, it needs more of your love to take care of it, if so it will break off.

d. Why are my hair extensions getting tangled?

Your hair extensions can tangle due to dryness,dirt build-up, salt water, chlorine and not comb your hair daily. Make sure to wash & condition your hair at least once a week,twice a week is better. Use hydrating drops or consult your stylist for more help

e. Can this hair be Iron-flat & Curled & Dyed?

Our virgin human hair can be dyed and iron-flat, iron flat,plz don’t exceed 150ºC, or the hair will be destroyed. Also the hair will come back to its natural wavy after you wash it or iron-flat.

f. Does this hair have grey hair?

All virgin hair is unavoidable to have a few strands of grey hair because of the donor’s health condition.

We usually pick the grey hair up in production, but we can’t guarantee 100% no grey hair. If you really don’t like it, just take it off the bundle, I’m sure it won’t hurt you at all. Thanks for your understanding.

g. What hair care products can I use?

Treat this hair just as it was your own hair. Use good quality shampoo and conditioning products.

Conditioning your hair is very important to keep it soft and manageable,recommended shampoo and conditioner: Pantene. For treatment and everyday use: Olive oil or Argan oil.